TERMS AND CONDITIONS
Our footwear and textile articles are made individually for each client and with a personalized pattern. Once the order is generated and the payment processed, we will start with the production of the same.
The manufacturing time can be up to 4 months approximately, but it can vary depending on the volume of orders we have or factors beyond our control. We make them in the order in which they are received. Always try, within the possibilities, that the production and delivery times are the minimum within our reach.
In the case of adding new products to an order already made, the waiting time will count from the last payment of products or the last shipment of measures in the case of needing them for the preparation of said products.
When the order contains clothing, an email will be sent to the address indicated in the record, with an image of the necessary measures to make this pattern.
If after 2 months from the creation of the order they do not send the corresponding measurements, it will automatically proceed to take the sizes (standard measurements) indicated in the order.
Once the preparation of the order is completed, it will be sent and notified by email. The delivery time for Spain (peninsular) is 24 hours. For the rest of the countries, it will depend on the transport company of each place.
We do not ship to the Balearics, Ceuta and Melilla.
PAYMENTS
Payment will be made by means of the available ones: card, PayPal and bank transfer.
The bank transfer surcharge will be borne by the payer, not by us. If this surcharge is charged to us, the order will be stopped until the rest of the order is paid.
RETURNS
The return of any tailor-made item will not be accepted.
The guarantee to a product will only be applied in case it is badly made or has some tare. In the event that the measures were not correct, as the client's error, the costs of modification and shipping will be borne by the same.
In case of return, the money will not be refunded until the integrity and good condition of the returned product is verified.
Once the product is delivered, it is the client's obligation to check the order and in case of having any claim in this regard, it will be required within 15 days. Once this period has elapsed, no claims of any kind will be accepted.
In case of requesting a cancellation of the order, it will only be accepted in the first week of the order. After that time a cancellation of the order will not be accepted.
PROMOTIONS AND DISCOUNTS.
-> 10% Discount:
Promotion valid from November 07, 2023 to December 07, 2023. Not combinable with other offers, promotions or discounts. The discount will be made automatically at the end of the purchase by adding the code CODAV10. The minimum purchase amount will be € 200, excluding VAT or shipping costs.
-> Present bag (message):
Promotion valid until 12/31/2018. Not combinable with other offers, promotions or discounts. The discount will be made automatically at the end of the purchase by adding the relevant code. The minimum amount of the purchase will be € 150, excluding VAT and shipping costs. Applicable only to seventeenth-century products.
-> -10 € in footwear.
Promotion valid until 10/15/2018. Valid for the entire shoe catalog. Not combinable with other offers, promotions or discounts. The discount will be made automatically at the end of the purchase by adding the relevant code. Only the promotional code can be entered in a single purchase, without affecting the amount of footwear of the same.